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Q) What happens when you order a knife from us?
A) First, it’s important that you know that ALL SHIPMENTS TO THE USA ARE FREE OF ANY DUTIES, TAXES OR RED TAPE. All of the products we sell are covered by NAFTA (the North American Free trade Agreement) and flow freely both ways.
Q) How do you place an order?
A) Please note that all business will be conducted through the website only – or personally with me by email or on the phone. We have a toll free number, 1.866.748.9985, for your convenience. Our office hours are from 09;00am to 08;00pm Monday thru Friday. Weekends and holidays from 10-5. There are many ways to order from TNK: use our secure online order system, call me personally toll free, or send an email.
Q) A question I am often asked is:
“Do you sell knives on consignment for others?”
“Do you trade knives?”
A) The answer is a respectful but resounding “No.” All the knives we offer are new. We buy only direct from individual custom knife makers or from production houses. We don’t swap, trade or sell any knives on consignment.
Q) Do you have a Lay-A-Way plan?
A) Currently we do not have a lay-a-way plan and we do not hold knives.
Q) How do you select knives for TNK?
A) Over 75 per cent of the knives you see on the website were hand picked by me at knife shows (and I am very picky).
Q) What kind of guarantee do our products carry? (In plain English and with no double-talk to confuse anyone)
A) All the custom knives we offer are covered by each individual knife maker’s warranty against defects in the craftsmanship. All the production knives are covered by the warranty offered by each production house.
Q) Do you off an inspection period?
A) We offer a 3-day inspection period for you to decide of you have bought the right knife. As long as the knife is in the same condition as when we shipped it, you may return it for a full refund, minus all shipping costs. All returns must be sent by FedEx International Priority prepaid. Please call or write for an RMA and return instructions before sending a product back to us. We reserve the right to charge a restocking fee of 10%.
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