Frequently Asked Questions

 

Choice of Law: The purchase/sale of the products offered or ordered on this website or otherwise through True North Knives, Inc. shall be governed by and construed in accordance with the laws of the State of Florida without reference to principles of conflict of law.

 

Choice of Forum: Any lawsuit, claim, or other legal proceeding arising out of the purchase or sale of products from True North Knives, Inc. shall be brought exclusively in the courts located in or covering Hollywood, Florida in Broward County. The purchaser hereby submits to the personal jurisdiction and venue of those courts located in or covering Hollywood, Florida in Broward County.

 

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Q) What happens when you order a knife from us?
A) FOR CUSTOMERS OUTSIDE THE UNITED STATES WE WILL "NOT" UNDERVALUE YOUR PACKAGES.
FULL CUSTOMS VALUE AND INSURANCE IS APPLIED TO ALL INTERNATIONAL ORDERS.

ORDERS RECEIVED AFTER 11AM EASTERN TIME GO OUT NEXT BUSINESS DAY.

 

Q) How do you place an order?
A) Please note that all business will be conducted through the website only – or on the phone. We have a toll free number, 1.866.748.9985, for your convenience.

Business Hours
9:00am to 4:00pm ET Monday thru Friday.
Saturday, Sunday and holidays closed.

 

Q) What payment options are available?
A) We have several PAYMENT OPTIONS available at checkout- Visa, MasterCard, Discover.

PAYPAL is available through the shopping cart.  We will only ship to a CONFIRMED PAYPAL SHIPPING ADDRESS and it must match the shipping address on your order. No exceptions.

Please remember to follow back to the shopping cart to finalize your order once you have submitted your payment through PayPal.

You can also pay by Postal Money Order, EFT, Official Check or Wire Transfer.

 

Questions I am often asked are:

 

Q) “Are all the knives / items you sell BRAND NEW?”
A) Since our beginning in 1997, we only sell BRAND NEW KNIVES (and other items) that we have acquired directly from the source. You will always be the first owner of anything you buy from True North Knives!

 

Q) “Do you sell knives on consignment for others?” (“Do you trade knives?”)
A) The answer is a respectful but resounding “No.” All the knives we offer are new. We buy only direct from individual custom knife makers or from production houses. We don’t swap, trade or sell any knives on consignment.

 

Q) "Do you discount prices?"
A) Sorry but we never sell for less than the published price on the website.

 

Q) Do you have a Lay-A-Way plan?
A) We do not have a lay-a-way plan and we do not hold knives.

 

Q) How do you select knives for TNK?
A) Many of the custom knives you see on the website were hand picked by me at knife shows (and I am very picky).

 

Q) What kind of guarantee do our products carry? (In plain English and with no double-talk to confuse anyone)
A) All the custom knives we offer are covered by each individual knife maker’s warranty against defects in the craftsmanship. All the production knives are covered by the warranty offered by each production house.

 

Q) Do you off an inspection period?
A) We offer a 3-day inspection period for you to decide of you have bought the right item. As long as the product is in the same condition as when we shipped it, you may return it for a full refund, minus all shipping costs.

Please call or write for an RMA and return instructions before sending a product back to us. We reserve the right to charge a restocking fee of 10%.

 

Q) Do you off an inspection period?
A) We offer a 3-day inspection period for you to decide of you have bought the right item. As long as the product is in the same condition as when we shipped it, you may return it for a full refund, minus all shipping costs.

Please call or write for an RMA and return instructions before sending a product back to us. We reserve the right to charge a restocking fee of 10%.

 

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SHIPPING TO CANADA AT THE BUYERS RISK.

ALL ORDERS SHIPPED TO FLORIDA ARE SUBJECT TO SALES TAX AT CHECKOUT.

ALTHOUGH MOST KNIVES ARE OK, WE DO NOT SHIP CERTAIN PROHIBITED KNIVES TO THE 5 BOROUGHS OF NEW YORK CITY.
PLEASE CHECK WITH US BEFORE ORDERING IF YOU ARE NOT SURE.

ABSOLUTELY NO SALES TO MINORS.

Try using our Product Notification system to be notified of Out of Stock items.

Click my Golden Retriever Cody on the right side navigation pane while looking at the Out of Stock item you wish to buy. It’s very easy and it really works!

Remember, our inventory is REAL TIME LIVE- if it says it is In Stock then it is!

ORDERS RECEIVED AFTER 11AM EASTERN TIME GO OUT NEXT BUSINESS DAY.

ALL PACKAGES MUST BE SIGNED FOR ON DELIVERY - NO EXCEPTIONS.


THANKS FOR YOUR COOPERATION AND SUPPORT.
NEIL OSTROFF - TNK : TRUE NORTH KNIVES
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   Show Schedule

 

I currently attend the following shows on a regular basis:

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THE GATHERING OF THE USN
LAS VEGAS CLASSIC
MIAMI INTERNATIONAL KNIFE EXPO
TACTICAL INVITATIONAL
SHOT SHOW
ECCKS (East Coast Custom Knife Show)
SOLVANG SHOW
BLADE SHOW
PLAZA CUTLERY SHOW
JAPAN GUILD SHOW
NEW YORK CUSTOM KNIFE SHOW

 




 

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