Q) What happens when
you order a knife from us?
A) FOR CUSTOMERS
OUTSIDE THE UNITED STATES WE WILL "NOT" UNDERVALUE YOUR
FULL CUSTOMS VALUE AND INSURANCE IS APPLIED TO ALL INTERNATIONAL
RECEIVED AFTER 11AM EASTERN TIME GO OUT NEXT BUSINESS
Q) How do you place an
A) Please note that all business
will be conducted through the website only – or on the phone. We have a
toll free number, 1.866.748.9985, for your convenience.
9:00am to 4:00pm ET Monday thru Friday.
Saturday, Sunday and holidays closed.
Q) What payment options are available?
have several PAYMENT
OPTIONS available at checkout- Visa,
is available through the shopping cart for USA
CUSTOMERS ONLY- no exceptions. We will only ship to a
CONFIRMED PAYPAL USA SHIPPING ADDRESS and it must match
the shipping address on your order. No exceptions.
remember to follow back to the shopping cart to finalize your order once you
have submitted your payment through PayPal.
You can also pay by
Postal Money Order, EFT, Official Check or Wire Transfer.
Q) Questions I am often asked
A) “Are all the knives / items
you sell BRAND NEW?”
A) Since our beginning
in 1997, we only sell BRAND NEW KNIVES (and other items) that
we have acquired directly from the source. You will always be the first
owner of anything you buy from True North Knives!
you sell knives on consignment for others?”
“Do you trade
B) The answer is a respectful but
resounding “No.” All the knives we offer are
new. We buy only direct from individual custom knife makers or
from production houses. We don’t swap, trade or sell any knives on
Q) Do you
have a Lay-A-Way plan?
A) We do not have a lay-a-way
plan and we do not hold
Q) How do
you select knives for TNK?
A) Many of the custom knives you
see on the website were hand picked by me at knife shows (and I am very
kind of guarantee do our products carry? (In plain English and with no
double-talk to confuse anyone)
A) All the custom knives we offer
are covered by each individual knife maker’s warranty against defects in the
craftsmanship. All the production knives are covered by the warranty offered by
each production house.
Q) Do you
off an inspection period?
A) We offer a 3-day inspection period
for you to decide of you have bought the right item. As long as the product is
in the same condition as when we shipped it, you may return it for a full
refund, minus all shipping costs.
Please call or write for an RMA and
return instructions before sending a product back to us. We reserve the
right to charge a restocking fee of 10%.
NOW SHIPPING TO CANADA.
ORDERS SHIPPED TO FLORIDA ARE SUBJECT TO 6% SALES TAX AT
KNIVES ARE OK, WE DO NOT SHIP CERTAIN PROHIBITED KNIVES TO THE 5 BOROUGHS
OF NEW YORK CITY.
PLEASE CHECK WITH US BEFORE ORDERING IF YOU ARE
ABSOLUTELY NO SALES TO
Try using our Product Notification system to
be notified of Out of Stock items.
Click my Golden Retriever Cody on the
right side navigation
pane while looking at the Out of Stock item you wish to buy. It’s very easy and
it really works!
Remember, our inventory is REAL TIME LIVE- if it
says it is In Stock then it is!
RECEIVED AFTER 11AM EASTERN TIME GO OUT NEXT BUSINESS DAY.
ALL PACKAGES MUST BE SIGNED FOR ON DELIVERY - NO
FREE SHIPPING ON ALL ITEMS TO USA CONUS ADDRESSES ONLY.
DELIVERY WILL BE BY USPS FIRST CLASS MAIL.
SHIPPING" ORDER WILL BE SENT BY USPS "FIRST CLASS"
7-10 DAY TRANSIT TIME.
NOTE THAT “FIRST CLASS
MAIL DOES NOT INCLUDE INSURANCE” SO THE RISK IS
OFFER SECURE FAST NEXT DAY (PLUS 2ND / 3RD DAY) SHIPPING AT THE LISTED
RATES IN THE SHOPPING CART.
USE THIS COUPON AT CHECKOUT
THIS COUPON WILL REMOVE ANY SHIPPING $$ YOU HAVE SELECTED AND
YOUR PACKAGE WILL BE SENT BY USPS FIRST CLASS
THANKS FOR YOUR COOPERATION AND
NEIL OSTROFF - TNK : TRUE NORTH